Change of Mind
Please choose carefully as refunds are not normally provided where you have simply changed your mind, made a wrong selection or simply found the goods cheaper elsewhere. We recommend you carefully preview any orders before adding them to your shopping cart and proceeding with your order.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and unopened. Returns will be at our sole discretion.
- Gift cards.
- Sale items.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable) :
- At our sole discretion - To be eligible for a return, your item must be unused, not opened and in the same condition that you received it.
- We will only consider refunds if you contact us within 7 days of receiving the item. If 7 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
- Late or missing refunds (if applicable)
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable) :
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable) :
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to:
3 Dairy Drive, Coburg North, Victoria AU 3058.
- To return your product, you should mail your product to: 3 Dairy Drive, Coburg North, Victoria AU 3058
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Depending on where you live, the time it may take for your exchanged product to reach you may vary.
- If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.