The Little Guy will be back soon. New stock will be available January or February 2022.

FAQ

  • What payment methods do you accept?
  • Can I return or exchange an item?
  • The little guy instruction manual
  • Check out our stop motion video to get a feel for the little guy.
  • Steam pressure 101
  • Can I place an order without creating an account?
  • Is The Little Guy environmentally friendly?
  • the little guy overview.
  • How does the little guy work ?
  • How do I return an item?
  • Why don't I have any steam pressure for milk? 
  • Induction top operating manual
  • Where is my order confirmation?
  • Tips and tricks - must see for every little guy owner.
  • Why does The Little Guy work on The Little Guy induction top but not on other standard induction tops?
  • Steam pressure issues - basic things to try
  • Why has my order been canceled?
  • Getting the perfect extraction from your little guy.
  • My order has arrived but it’s not as I expected. What can I do?
  • How do I cancel my order?
  • Steam pressure issues - Advanced - Cannot get pressure from the wand but coffee extraction is okay
  • How long does it take to produce a cup of coffee from The Little Guy?
  • How much water does the water tank hold ?
  • Can I alter my order?
  • How to texture milk with the little guy.
  • How long does it take to return an item?
  • Cannot get pressure from the wand but coffee extraction AND my espresso shots run short.
  • When will my order arrive?
  • Why don't I have crema like in the online videos?
  • Can I change the length of the extraction ?
  • the little guy at the beach - just for fun.
  • What countries do you ship to?
  • Coffee explosion.
  • How do I get the head seal out ?
  • What if I want a full mug of coffee (I normally have a long black)?
  • How often should I clean my The Little Guy? 
  • How much is shipping?
  • How to replace the little guy head seal.
  • How to make multiple coffees - cooling the little guy between shots.
  • Tips and tricks - must see for every little guy owner.
  • Can I track my order?
  • Does The Little Guy get Hot?
  • How should I clean my The Little Guy? 
  • Do I use a descaler ?
  • How tight should I screw on the boiler cap ?
  • What coffee should I use with the Little Guy
  • What do I do if my The Little Guy needs a service? 
  • Where can I buy parts and accessories?
  • What Grinder should I use with The Little Guy?
  • How do I froth Milk ?
  • How often does The Little Guy require servicing?
  • The little Guy stovetop requirements (Gas, Electric and Ceramic)
  • Removing the dispersion plate for cleaning. Removed the Allen screw but the plate is stuck tight.
  • What happens with the warranty on the little guy and other items NOT purchased through this site and Kaffeina Group Pty Ltd.
  • Steam Pressure 101
  • I've read the FAQs but I still have a question about The Little Guy, who can I contact?
  • Steam tip
  • I lost my induction top power cord
  • Can I repair the little guy myself ?
  • My induction top is overheating
  • What size Allen key do I use to remove the filter ?

About the little guy

Is The Little Guy environmentally friendly?

Yes! 

 

The Little Guy believes in environmental sustainability and has been manufactured with the environment top of mind. Refer to our environmental statement. 

 

The Little Guy is made with the highest quality materials to the highest international standards. Individual parts and materials have been sourced throughout the world and come from countries such as Germany and Australia. 

 

Each The Little Guy is hand polished and assembled in China prior to international delivery. In each of the processing and manufacturing stages, the strictest world standards have been applied to provide you with the highest quality product.

How does the little guy work ?

Visit the how The Little Guy works page to see how The Little Guy works or download the instruction manual.

Why does The Little Guy work on The Little Guy induction top but not on other standard induction tops?

Why does The Little Guy work on The Little Guy induction top but not on other standard induction tops? 

 

The Little Guy is made from high quality 304 Grade Stainless Steel that does not register with all induction cooktops, so we developed the optimum heating solution, our own Induction Top, that works perfectly with The Little Guy.

How long does it take to produce a cup of coffee from The Little Guy?

It depends on the heat source. As a guide, using the induction top the first few drops start at 8 minutes and it is finished in approx. 10 minutes.

How much water does the water tank hold ?

How much water does the water tank hold ?

 

  • The tank should be filled until the water is just level with the bottom of the opening.

  • If overfilled that is not a problem, it will just spill out when the cap is put on so just a bit messy.

  • If it is underfilled then it will reduce the coffee extraction.

  • The extraction quantity is fixed by the water pick up point in the boiler. Once the water drops below the pick up (about 1/3rd of the capacity) then steam will come through instead of water (indicated by hissing from the head) and the heat should be removed. 

Can I change the length of the extraction ?

 
The extraction quantity is fixed by the water pick up point in the boiler. Once the water drops below the pick up (about 1/3rd of the capacity) then steam will come through instead of water (indicated by hissing from the head) and the heat should be removed.

What if I want a full mug of coffee (I normally have a long black)?

The Little Guy is designed to produce two expresso shots, a total of 60mL, so to create a long black, add your coffee shot to a cup of boiling water. This is how a long black is generally made in a café.

How to make multiple coffees - cooling the little guy between shots.

  1. Ensure heat source is off and excess steam has been released.
  2. Wait until the little guy has cooled a little – for best results wait 20 minutes to restart.
  3. Repeat as per instructions on page 09 of the manual.
  4. Use oven mitts or a thick tea towel when handling the warm machine to refill with water in between multiple batches.

NOTE: Use care handling the little guy when warm.

Does The Little Guy get Hot?

Yes, there are warnings throughout the instructional manual and "HOT" is printed on The Little Guy neck, adjacent to the steam assembly. Do not touch the Little Guy when he is hot, except for the black handles. Do not move the Little Guy when any of the steel parts are hot. Do not place The Little Guy in a position where children can touch The Little Guy.

How tight should I screw on the boiler cap ?

Make sure you always tighten the filler cap by hand (you will still need to use the group cup to take it off). If it is too tight to do that then rub some cooking oil into the seal so that it spins more easily.

What coffee should I use with the Little Guy

The Little Guy recommends that you select a coffee bean to your own liking. Note that the extraction from The Little Guy is slightly milder than a conventional commercial espresso machine and, if used correctly, The Little Guy produces a smooth even flavor. You can change the overall ‘taste' of your coffee by adjusting your milk quantity.

 

We also recommend 36th Parallel Coffee Roasters. 36th Parallel Coffee

What Grinder should I use with The Little Guy?

The Little Guy produces quality espresso from ‘finely ground' coffee beans. As the grind recommended is slightly finer than your traditional espresso grind, we recommend that you ask your barista or coffee appliance retailer for a grinder that can grind coffee close to the consistency of a 'Commercial' grind.  

How do I froth Milk ?

Again, heat source combined with grind and dosing technique when loading your basket with coffee affects your crema. Refer to our Texturing milk video..
 

The little Guy stovetop requirements (Gas, Electric and Ceramic)

The little guy is suitable for use on:

  • Ceramic stovetops
  • Electric stovetops
  • Gas stovetops
 
WARNING: choose a flame or hob smaller than the circumference of the little guy’s base to avoid burning the coffee and/or damaging the little guy.
 
NOT suitable for induction stovetops except the little guy induction top.
NOT suitable for campfires or open fires of any kind
 

Steam Pressure 101

The coffee machine's pressure system has no moving parts.  It is the backpressure of the coffee in the basket that causes the build-up of steam pressure which drives the water through the coffee and provides the steam for the milk.  So issues with that backpressure are a common source of low steam pressure.  The back pressure depends on the fineness of the grind, the heat source, and the level of coffee in the basket.  All three of these often need to be adjusted when you change the type of bean you are using or if the beans get old.  If you are using the induction top then the beep at 8 minutes is about when your coffee should be extracted, plus or minus 20 seconds or so.  If it is much earlier than this then the grind is too coarse or there isn't enough coffee.  Much after and it shows the grind is too fine or there is too much coffee.  

 

The starting point for a good grind is a normal espresso grind the same as a barista uses.  Incidentally, if you are grinding the beans yourself you need a decent quality burr grinder (the Breville Smartgrinder is the cheapest we have come across) a blade grinder (like a spice grinder or blender) doesn't give you consistent grain size so you will get inconsistent results. 

 

The coffee should always be double-dosed.  That is, you pile the basket high, tap to get rid of the air, and then level with the top of the basket using something flat like a knife blade.  Then tamp the coffee with 1-2kg pressure (not too hard).  Then fill, level, and tamp a second time.  At the end of the second dose, the coffee should sit within about a millimeter or so of the top of the basket, just below the radius on the edge.  With well-ground coffee, you should be using the espresso basket, not the supermarket one (with fewer holes). 

 

Another important thing is to not let the coffee run after it has passed its peak.  A few minutes after the extraction starts you will hear a hissing sound from the head.  This is an indication that the water has dropped below the pick-up in the boiler and steam is coming through instead of water.  At this point the steam pressure will start to drop quite quickly so you won’t have much left for the milk and if you let it run until it stops the last extraction is stale and sour and will actually spoil the good coffee that you have collected.  So best to heat the milk 2 or 3 minutes into the extraction.  Once you’ve done that when you hear the hissing sound turn the heat off and release the remaining pressure from the wand into the air. 

Service and maintenance

Steam pressure 101

The coffee machine's pressure system has no moving parts.  It is the backpressure of the coffee in the basket that causes the build-up of steam pressure which drives the water through the coffee and provides the steam for the milk.  So issues with that backpressure are a common source of low steam pressure.  The back pressure depends on the fineness of the grind, the heat source, and the level of coffee in the basket.  All three of these often need to be adjusted when you change the type of bean you are using or if the beans get old.  If you are using the induction top then the beep at 8 minutes is about when your coffee should be extracted, plus or minus 20 seconds or so.  If it is much earlier than this then the grind is too coarse or there isn't enough coffee.  Much after and it shows the grind is too fine or there is too much coffee.  

 

The starting point for a good grind is a normal espresso grind the same as a barista uses.  Incidentally, if you are grinding the beans yourself you need a decent quality burr grinder (the Breville Smartgrinder is the cheapest we have come across) a blade grinder (like a spice grinder or blender) doesn't give you consistent grain size so you will get inconsistent results. 

 

The coffee should always be double-dosed.  That is, you pile the basket high, tap to get rid of the air, and then level with the top of the basket using something flat like a knife blade.  Then tamp the coffee with 1-2kg pressure (not too hard).  Then fill, level, and tamp a second time.  At the end of the second dose, the coffee should sit within about a millimeter or so of the top of the basket, just below the radius on the edge.  With well-ground coffee, you should be using the espresso basket, not the supermarket one (with fewer holes). 

 

Another important thing is to not let the coffee run after it has passed its peak.  A few minutes after the extraction starts you will hear a hissing sound from the head.  This is an indication that the water has dropped below the pick-up in the boiler and steam is coming through instead of water.  At this point the steam pressure will start to drop quite quickly so you won’t have much left for the milk and if you let it run until it stops the last extraction is stale and sour and will actually spoil the good coffee that you have collected.  So best to heat the milk 2 or 3 minutes into the extraction.  Once you’ve done that when you hear the hissing sound turn the heat off and release the remaining pressure from the wand into the air. 

Why don't I have any steam pressure for milk? 

Things to check: 
 
  • What is your heat source? The Little Guy requires an even temperature to create heat over the entire base, which is vital to producing good backpressure for your steaming your milk. If you are using a gas stovetop as your heat source, please refer to our Hints & Tips video.

 

  • Is your grind too course? If your extraction is running too quickly this indicates that there is not enough resistance in the basket, which is the result of a too coarse grind. A 'Commercial' grind works best with The Little Guy.

 

  • A squealing noise is a great indicator that there is not enough pressure for steam, so review your heat source and your grind and watch our Hints & Tips video. Refer to our Hints & Tips video. that demonstrates how to create the right steam pressure for your milk.

Steam pressure issues - basic things to try

Check the steam pin (which controls the flow) if it is not seating properly you may be losing steam pressure.
 
Sometimes it is worn and needs replacing but usually, it is a build-up of calcification on the seat.
 
So the first thing to try is tightening as hard as you can (by hand) two or three times. This will break up the mineral deposits and it will seat properly again. Don't tighten extra hard unless you see the leak because it can damage the pin.
 
This needs to be done about once every six months or so.

Steam pressure issues - Advanced - Cannot get pressure from the wand but coffee extraction is okay

The source of pressure for the steam is the same as the source of pressure for the coffee so if your extraction is off then the milk steam pressure will be low as well.  
 
If your coffee extraction is good then most likely there is a blockage in the steam arm or tip.
  • If there is a build-up of calcification on the steam pin then it will leak, the symptom is a small spitting of water or steam from the wand during the whole extraction.  Tightening it more than normal two or three times (by hand) should be enough to clean that off and it will seal again. Two or three drops at the beginning of the extraction is normal, it is the condensed steam from the last time it was used that sits in the wand.
  • There are a couple of seals one on the steam pin and one on the steam tip that can fail. You would see leakage of steam either near the knob or at the back of the tip if either of those are faulty.
  • The final cause is a blockage in the steam tip. The most likely cause of this is a build-up of milk in the hole.  This won't cause a complete blockage but will reduce the flow significantly.  Keep the hole in the steam tip clear by poking a small paper clip in from time to time (this works a lot better than a pin which can squash the milk rather than scrape it off) - the hole is very small and even a small skin of milk (it gets sucked in when the air inside the arm cools) can reduce the size significantly.
  • If the steam pressure is intermittently poor it can be caused by coffee grounds that have worked their way into the tip so take it off, tap it upside down and rinse with water.

Cannot get pressure from the wand but coffee extraction AND my espresso shots run short.

It sounds very much like there is an internal leak somewhere.  The body of the machine is hollow so a steam leak at the base can actually cause steam to come out between the head and the body (it can also happen if you accidentally splash water inside when filling it).  Two quick things you can check yourself:

 

  • The Boiler Filler Cap Seal - this should be round and smooth without any nicks or cracks.  If this is leaking the steam will come out into the body.
  • The Steam Pin - if this isn't seating properly then steam will be lost out of the steam arm during the extraction.  The symptom will be drops of water or puffs of steam while the coffee is extracting.  It is normal to see a drop or two at the beginning of the extraction (it is the leftover steam from when you last used it) but it should stop pretty quickly.  You can also see if there is steam coming out by putting the end of the steam arm into a glass of water while you brew coffee.  As the air inside heats up you will get a few bubbles but a continuous stream means it is leaking.

 

If it isn't one of those two then, unfortunately, it will need to come back here for service.  It will need pressure testing and if it is a leaking tube then it needs special tools to disassemble the steam assembly.  Without the tools it is easy to break the internal valve.

Why don't I have crema like in the online videos?

Again, heat source combined with grind and dosing technique when loading your basket with coffee affects your crema. Refer to our extraction video.

How do I get the head seal out ?

Refer to the head seal video.
 

If you are having some difficulties removing the head seal.

 

Try a bit of WD40 and then heating the screw up with a hairdryer.  It could be that the oil from the coffee has hardened.  The issue is that once the Allen Key slips then it can damage the head of the screw and it will just spin as the grip has gone, so take it slowly, don't be too aggressive.  If that happens it is usually recoverable but it would need to come back to the service center for repair.
 
This screw is not part of the seal, it is the group cup squeezing against the head that makes the seal, so the screw doesn't need to be more than finger tight, it is really there just to stop the dispersion plate from falling out.

How often should I clean my The Little Guy? 

Every few months clean The Little Guy according to our Hints & Tips video.
 

How should I clean my The Little Guy? 

Cleaning The Little Guy's body — lock the group handle and boiler lid into place. Use a soft wet soapy cloth to wipe the Little Guy clean. Rinse under warm water and dry with a tea towel. Using a microfibre cloth also works well.
 
  • Cleaning the group handle — pull the basket from the handle and wash both separately in warm soapy water. Rinse, then dry with a tea towel or microfibre cloth.

  • Maintenance of the boiler — the boiler is solid stainless steel and has an electro polished surface. There is no need to empty the boiler when The Little Guy's in regular use. If you're storing The Little Guy for any longer than a week we do recommend using a clean absorbent cloth or towel to soak residual water from the boiler and dry the inside surface.

  • Removing the shower screen (refer to our Hints & Tips video for removal) — fold a tea towel into a soft pad, take The Little Guy and turn upside down, resting the top of the head on the tea towel. Using the allen key from The Little Guy Kit, remove the screw in the shower screen in The Little Guy's head. Gently leaver the black head seal from the inside of the head and remove the seal and shower screen together. Wash the screen in warm soapy water, rinse, then dry with a tea towel. Replace the screen and seal back into the head and secure the screw, using the allen key to tighten.

  • Clearing the steam wand nozzle — the nozzle at the end of the steam wand will be finger/hand tightened. Simply unscrew the nozzle, wash in warm soapy water and use a small paperclip, with blunt end, to clear the hole (avoid using a pin or anything with a sharp end). Rinse the nozzle with clean water and refit to the steam wand using your fingers to tighten.

  • This is all the maintenance required at home. Any work required beyond these simple steps will need to be carried out by a Little Guy authorized service centre.

  • Refer to our Hints & Tips video. for cleaning instructions. Or access the instruction manual for The Little Guy cleaning tips.

Do I use a descaler ?

The best way to clean the boiler is to empty the water (shake it out and use a cloth to soak up the balance) then fill with vinegar and let it stand overnight. 
 

The next morning use a scouring pad (being careful not to scratch the body) to scrub and then rinse out the residue and vinegar. 

 

The good thing about using vinegar is that it is entirely food safe so there is no concern about chemicals left behind. If you fill the boiler with water and then put it on the heat (without coffee) to boil through it will flush out the vinegar smell.

What do I do if my The Little Guy needs a service? 

Contact us using the service form and a member of our technical service team will contact you shortly to identify any issues with The Little Guy. 

 

After speaking to the service team, if The Little Guy still needs repair within the warranty period, we will be happy to repair under warranty.

 

WARNING: Repairs should only be attempted by qualified technicians.

Where can I buy parts and accessories?

Some basic consumer replaceable parts are available online.
 

For all other inquiries please contact us using the service form and a member of our technical service team will contact you shortly to identify any issues with The Little Guy. 

 

WARNING: Repairs should only be attempted by qualified technicians.

How often does The Little Guy require servicing?

Due to the unique design, with your regular care and maintenance, The Little Guy does not require servicing by an authorized service center. You can service The Little Guy yourself every few months by taking the head seal out when completing a general clean - see the "Using the Little Guy" section on this page.
 

WARNING: Repairs should only be attempted by qualified technicians.

Removing the dispersion plate for cleaning. Removed the Allen screw but the plate is stuck tight.

Try a bit of WD40 and then heating the screw up with a hairdryer.  It could be that the oil from the coffee has hardened.  The issue is that once the Allen Key slips then it can damage the head of the screw and it will just spin as the grip has gone, so take it slowly, don't be too aggressive.  If that happens it is usually recoverable but it would need to come back to the service center for repair.
 
This screw is not part of the seal, it is the group cup squeezing against the head that makes the seal, so the screw doesn't need to be more than finger tight, it is really there just to stop the dispersion plate from falling out.

What happens with the warranty on the little guy and other items NOT purchased through this site and Kaffeina Group Pty Ltd.

As noted on the site, the little guy has gone into receivership and is not associated with the Kaffeina Group. Warranty for all items not purchased on this site will NOT be covered by the Kaffeina Group. Please contact us and we will try and assist if at all possible.

I've read the FAQs but I still have a question about The Little Guy, who can I contact?

If you have any further questions, we'll be happy to answer them for you, please use the contact form to get in touch.

Contact us using the service form and a member of our technical service team will contact you shortly to identify any issues with The Little Guy. 

After speaking to the service team, if The Little Guy still needs repair within the warranty period, we will be happy to repair under warranty.

WARNING: Repairs should only be attempted by qualified technicians.

Steam tip

The first thing to do is to use a small paperclip to clean the hole in the end (a paperclip is much better than a pin because the blunt end tends to scrape things clean). 
 
There is often a build-up of milk in there that will slow things down.  If that doesn't improve things dramatically then there is likely to be something stuck inside, sometimes a small part of the seal can get jammed (in newer machines the seal is a different design so this is unlikely) or sometimes a coffee ground can work its way in.  If this is the case then the paperclip will just push it to one side and it will get blown back in so you need to flush it out with water.  Putting it in a glass of water and then shaking it can help.
 
The steam tips don't actually wear out so we usually only have to replace them if they get lost.

I lost my induction top power cord

The power cord is a standard "IEC power lead", it is the same type used in desktop computers and things like electric kettles.

You can be able to find them at Bunnings or most electrical or computer shops.

Can I repair the little guy myself ?

Some basic maintenance such as seals and steam tips can be done by you at home and are quite easy.

major faults which require the machine to be opened such as replacing the tubing means disassembling the machine. Special tools are required to take the steam assembly apart.  Without these tools, there is a high risk of damaging the internals.  It is all repairable but it will need to come back to an authorised service centre for a rebuild.

My induction top is overheating

It could have a faulty fan or an internal fault but it also might be genuinely too hot. 

If you using The little guy induction top with the coffee machine in the cooking mode that could be the issue. The coffee machine is a heavy load which is why we recommend using The little guy coffee setting. 

Is there at least 10cm behind it for the hot air to exit?  If it is too close to a wall the hot air can be sucked back in underneath so instead of cooling the fan makes it hotter.

What size Allen key do I use to remove the filter ?

The Allen key depends on the version.
The current version is 2.5 mm and can be purchased from any hardware store. 
 
If you have a Little Guy with a serial number starting with OPE, OB31 or OC 31 then it is 3mm. Again available from any hardware store.
 
Also available online here.

Ordering and delivery

Can I place an order without creating an account?

Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account. Just visit register and follow the instructions on-screen.

Where is my order confirmation?

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at contact-us just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

Why has my order been canceled?

We typically only cancel orders if there’s a problem with stock, or if you’ve asked us to cancel. Please accept our apologies if your order is canceled because of a problem at our end. We’ll always offer an alternative product and process your refund in full, as quickly as possible.

How do I cancel my order?

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via contact-us, we may be able to cancel your order before it’s processed. If not, we’ll despatch your order and then you can return it to us if you wish upon receiving it.

Can I alter my order?

Sadly, we’re unable to modify your order once we’ve started processing it. If you need to order a greater quantity or an additional product, please place a new order online.

When will my order arrive?

Orders that require shipping within Australia. will be delivered within three to ten days, depending on your preferred shipping method. 

What countries do you ship to?

At this stage we only ship to Australia.

How much is shipping?

Shipping costs depend on the item you’ve ordered and the country where it’s being delivered. 

Can I track my order?

Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.

Payment

What payment methods do you accept?

We accept the following credit cards: MasterCard, Visa, and American Express.

We also accept payment by PayPal, Apple Pay and Google Pay

Returns

Can I return or exchange an item?

You can absolutely return your item to us, within 14 days after receiving it, as long as it’s undamaged, unused and contained in its original packaging with all tags and labels attached. 

How do I return an item?

Please contact our customer service team via Contact us. Providing the return is within the 14-day cancellation period and meets our return criteria, we will issue you with a return note by email. You need to print this off and attach it to the packaging of the product when returning it to us. You will need to arrange and pay for suitable packaging when returning an item.

My order has arrived but it’s not as I expected. What can I do?

In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team via Contact us with the details. We’ll respond within 48 hours. If you just don’t like the product for any reason, we’ll gladly accept it back as a return, providing it’s in “as new” condition, in its original packaging with all labels attached.

How long does it take to return an item?

This depends on the carrier or shipping method that you choose when returning your item. Once we receive your return, we’ll notify you by email. We aim to process refunds within three days after receiving the item into our warehouse, but it can take several days for your bank or credit card provider to process the refund into your account, or onto your card.

Videos

Check out our stop motion video to get a feel for the little guy.

the little guy overview.

Tips and tricks - must see for every little guy owner.

Getting the perfect extraction from your little guy.

How to texture milk with the little guy.

the little guy at the beach - just for fun.

Coffee explosion.

How to replace the little guy head seal.

Tips and tricks - must see for every little guy owner.