Great service after an unintended client error of not applying oil and over tightening boiler cap seal (please bold these instructions on website or put a leaflet in with your product). New management have produced softer rubber seals for improved… sealing. However, this seams to make them more liable to tear, which happened to me within a week.
A courtesy replacement seal was sent once I got in contact, thank you. I was cautioned about over tightening, need to oil seal (periodically?), and not using too much heat with the little guy. I have not put this seal on as I put the original 10yr old seal back on and it’s still working….
The group head seal is working a treat as it was the main reason I bought the kit. The kit is expensive I believe due to this seal with a slit on the inside of the seal to take head shower. Suggest checking your head shower periodically as mine was 70% clogged with bits of coffee bean that had fallen in reservoir over 10yrs.
Still a fan of the little guy as a beautifully designed stovetop.
