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Service request

Service request form

If your little guy or little induction top needs a service or repair, please contact us using this form. The more information you can provide the quicker we will be able to assist you in resolving your issue.

Many of the issues associated with the little guy can be resolved through our FAQ’s.

Have you looked for help in the FAQ section ?*

After reviewing our how-to videos and the FAQ section, if you still need help please fill in this form and a member of our technical service team will contact you shortly to identify any issues with The Little Guy.

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Type of enquiry*

Warranty Conditions Click here.

Fixed price repair costs are as follows

The Little Guy Induction top is $90 plus return freight.

The Little Guy fixed price repair is : $190 plus seals if needed plus return post. Seals if needed are -The little guy - Group Head Seal $44.00 AUD. The little guy - Boiler cap O-ring $20.00 AUD.

Please do not leave your little guy on a gas or electric stove to dry out, this will damage the internal tubes of the machine and is NOT covered by warranty.

Product*

Serial Number - On bottom of unit.

Proof of purchase

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Upload a picture of the fault if you think it will help.

ingenious induction idea

Our regular induction cooktop isn’t suitable for The Little Guy. The Little Guy induction cooktop makes brewing a coffee brilliant! It’s pre-set to beep when the coffee is ready and alert when it’s time to steam the milk. It works a treat! A very worthwhile purchase.

Spare parts

Very fast postage and again great service but $22.00 plus postage for an O-ring is a bit over the top in price.

Works great with my little guy

The perfect companion to the little guy - small enough to take with me anywhere.

Part replacement

Very speedy response and delivery of the item.... excellent....thanks....

5/5 for service

Great service after an unintended client error of not applying oil and over tightening boiler cap seal (please bold these instructions on website or put a leaflet in with your product). New management have produced softer rubber seals for improved… sealing. However, this seams to make them more liable to tear, which happened to me within a week.

A courtesy replacement seal was sent once I got in contact, thank you. I was cautioned about over tightening, need to oil seal (periodically?), and not using too much heat with the little guy. I have not put this seal on as I put the original 10yr old seal back on and it’s still working….

The group head seal is working a treat as it was the main reason I bought the kit. The kit is expensive I believe due to this seal with a slit on the inside of the seal to take head shower. Suggest checking your head shower periodically as mine was 70% clogged with bits of coffee bean that had fallen in reservoir over 10yrs.

Still a fan of the little guy as a beautifully designed stovetop.